FAQ
Frequently asked questions
Answers to basic questions about working with Wimms.
Wimms ensures the purchase and processing of goods from European suppliers and delivery to agreed destinations. The specific scheme depends on the product, volume and task.
Yes, we are a registered Polish company and provide official Faktura VAT for all services and transactions.
We offer API integration and support major platforms: Shopify, WooCommerce, Amazon and Allegro.
The cost of delivery depends on the country of destination, weight and volume of the shipment. We will calculate the exact cost based on your request.
Standard processing time is one to two business days from the time the item arrives at our warehouse.
We work with businesses of any size: from pilot projects to regular batches and seasonal peaks. The volume is adjusted to suit your needs.
Yes, we provide a full reverse logistics service: accepting returns, inspection, return to warehouse or disposal according to your instructions.
We offer standard eco-friendly packaging, branded boxes upon request, and specialized protective packaging for fragile items.
Just contact us through the form on the website or by email. We'll discuss your product categories and volume requirements, then launch a pilot.
Customers get access to a dashboard tracking balances, order statuses and delivery metrics in real time. We also provide regular reports in a convenient format.